Support

We're here to help. Most questions are answered below — or reach us directly by email.

Contact Us

Email us and we'll respond within 1–2 business days.

Include your device model and Android/iOS version for faster help.

Frequently Asked Questions

The app doesn't detect any glasses nearby — what's wrong?

Make sure Bluetooth is enabled and the app has been granted Nearby Devices (Android) or Bluetooth (iOS) permission. Also ensure battery optimization is disabled for the app — on Android, go to Settings → Apps → Nearby Glasses Alert → Battery → Unrestricted.

Does the app work in the background?

Yes. The app runs as a foreground service with a persistent notification while scanning. On Android, disabling battery optimization is strongly recommended to prevent the OS from stopping the service.

What smart glasses does the app detect?

Meta Ray-Ban smart glasses
Snap Spectacles
Vuzix smart glasses
XREAL / Nreal Air
Viture glasses
Rokid, RayNeo, TCL NxTWear, Solos, Brilliant Labs, and more

Detection is Bluetooth-based. The glasses must have Bluetooth active and be within BLE range (~10–30 m).

Does the app track my location or record audio?

No. The app does not access your microphone, camera, or GPS. MAC addresses of detected devices are one-way hashed and never transmitted. No personal data leaves your device.

How do I change the detection sensitivity?

Use the sensitivity selector in the app's Settings. STRICT mode reduces false positives; RELAXED mode catches more distant devices. BALANCED is recommended for most users.

The app stopped scanning after my phone was idle — how do I fix this?

Disable battery optimization for the app (see first FAQ above)
Make sure the persistent scan notification is visible — if it disappears, the service was killed
On some devices (Samsung, Xiaomi, Huawei), additional power management settings may need to be adjusted under Device Care or App Launch settings

Can I export or share my detection log?

Yes. Tap the Share button in the app to export the detection log as text. You can also tap any individual detection card to copy its details to the clipboard.

How do I request a refund?

For Android: visit play.google.com/store/account/subscriptions and cancel or request a refund there. For iOS: use Apple's report-a-problem page at reportaproblem.apple.com.

Something else isn't working

Email us at modexapps@gmail.com with your device model, OS version, and a description of the issue. We read every message.